IT

New IT Kiosk in "The 25"

Since July 2, 2019, an IT Kiosk has been available in "The 25". The kiosk was set up by the Information Systems Department and Econocom to offer a more easily accessible service for users. For this first pilot month, the IT Kiosk will be open from 10.30am to 12.30pm and from 1.30 to 5pm every Tuesday and Thursday and the first two Mondays of every month.

Since June 2018, Econocom has been providing digital services for the Institut Pasteur, including remote support via the Help Desk and also local services on campus.

Setting up a dedicated information stand on the Institut Pasteur site, in addition to the local support teams, seemed a logical next step. This initial pilot scheme will be a simplified offering to test how users react to the service, which can then be adapted and extended as necessary.

  • Better local services

The main aim of an IT Kiosk is to bring IT support closer to users and to make users the focus of the services available.

The Institut Pasteur's IT Kiosk should be located in a place that encourages users to pass by and should offer support services that are not otherwise easily accessible to most or all users.

To fulfill this first aim, it was decided to set up the stand in "The 25" on a part-time basis.

  • Services offered by the Kiosk

The second feature of an IT Kiosk is that it should offer users complementary services that are more extensive and user friendly than those generally provided when a problem is referred by the Help Desk to the local support team.

 Minor incidents/guidance

• Configuring WiFi
• Configuring an email account
• User support for standard solutions/devices
•  Mobility support (installing applications, configuring settings)

Requests

• Provision of small-scale equipment and various accessories
• Support for implementing a new workstation
• Short-term loan of equipment and laptops

Information/training

• Information/training micro-sessions scheduled in advance
• Welcome for newcomers
 
This pilot period will be used to gauge how users react to the services available. They will be asked for feedback during the first few months so that the services can be improved as soon as possible. The lessons learned from this first phase will then be used to finalize the service planned for 2020.

The Information Systems Department is available to provide any further details. Feel free to send any questions to: presta-econocom@pasteur.fr

Print